Sleep Like Royalty with Our High-Quality Spring Mattresses
Experience Unmatched Comfort and Support for Your Best Night’s Sleep Yet!
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Experience Unmatched Comfort and Support for Your Best Night’s Sleep Yet!
Experience the Ultimate Comfort and Style in Your Bedroom Today!
Kindly note that all refunds / exchanges are eligible only if they are raised with us within 30 days from the date of delivery to customercare@bobmilgroup.com
*Cancellations requested after an order has been shipped will be subject to return shipping costs charged to the customer. The return shipping cost is calculated based on order details.
Returns or exchanges apply to defective, wrong product or damaged items only. No unauthorized returns are permitted. Instead, you must contact Bobmilgroup Customer Service (customercare[at]bobmilgroup.com) to obtain a Return Service Order (RSO) number before returning any product to us. Your authorized return must be received by us within 30 days.
Once your authorized and inspected return has been received by us in appropriate condition, we shall arrange to reimburse / exchange the item (less any return shipping/delivery fees).
Unauthorized returns will be dealt without any further reference.
Kindly inspect the delivery items thoroughly before receiving your order to avoid unnecessary return charges to you as per our returns policy.
To complete your return, we require a receipt or proof of purchase.
All mattresses may be returned or exchanged within 30-days of delivery, at only the cost of return shipping.
*Exceptions that can affect this may include the condition of the mattress, expiration of the return period, no original packaging or tags etc.
Bedding items may be returned within 30-days of delivery, at only the cost of return shipping. Please retain all original packing materials, as the item must be returned in its original condition. In the event of a return, simply contact us to make this request and have the item carefully re-packaged so that we may assist you with the necessary return shipping arrangements.
*Bedding items must be returned un-opened in original condition, it otherwise will be subject to a restocking fee applied.
In the rare event that your item arrives damaged, we will make every effort to resolve this for you by assisting you with a return and or sending a replacement. For scheduled deliveries, you must notate any damages on the delivery receipt or refuse the shipment at the time of delivery. Any visible imperfections to the packaging or the item itself must be recorded on the delivery receipt when signing for acceptance.
If your item is delivered damaged but delivery was unscheduled and you were not present at the time of delivery, simply report any damages right away and we will assist you resolving this. All damages must be reported in a timely manner, so please be sure to inspect your shipment and save all original packing materials just in case.
Please inspect the contents and condition of delivery before signing and accepting shipment. If you notice any damage that has occurred during transit, please note the damage on the delivery bill and refuse shipment. Please contact us immediately by phone call or email to notify us, and we will arrange for a replacement to be sent right away.
Qualified refunds are issued to the original method of payment within approximately 30 days.
Contact us at {customercare[at]bobmilgroup.com} for questions related to refunds and returns.